Admissions
A clear, collaborative path from referral to admission
Every referral begins with a conversation and a careful clinical review. Our admissions team coordinates with guardians, referral sources, payers, and the care team to determine whether DiVnity can safely meet the youth's needs.
A youth may be considered when
- The youth is age 6-17 and needs Behavioral Health Residential Facility-level care
- Emotional or behavioral symptoms significantly disrupt safety or functioning
- Outpatient or less restrictive services have not been sufficient
- The youth needs 24-hour structure and staff supervision
- The youth is medically and psychiatrically stable for a non-hospital setting
- Needs can be supported within current staffing, rooming, and program capacity
- Required guardian/legal consent, payer eligibility, and authorization criteria can be met
When another level may be needed
DiVnity may recommend emergency evaluation or another program when a youth requires:
- Acute psychiatric hospitalization or immediate emergency intervention
- Medical detoxification
- A locked or secure treatment environment
- Intensive medical monitoring beyond the program's scope
- Specialized eating-disorder treatment
- Services outside current licensure, staffing, or clinical capability
If a youth is in immediate danger or experiencing a medical emergency, call 911. Call or text 988 for the Suicide & Crisis Lifeline. Do not wait for a website response.
The process
Seven steps from referral to admission
Initial contact
Call admissions or submit the secure referral form. We aim to acknowledge referrals within 30 minutes during monitored admissions coverage.
Referral review
Admissions reviews the presenting concerns, current setting, payer, legal status, available documents, and immediate safety needs.
Clinical screening
The clinical team reviews behavioral health history, treatment needs, risk factors, medications, medical and psychiatric stability, and program fit.
Guardian & care-team engagement
The team discusses expectations, rights, consent, communication, visitation, treatment participation, and transition needs.
Eligibility & authorization
Coverage, medical necessity, authorization, and any required payer or single-case arrangements are confirmed.
Admission planning
The team coordinates timing, transportation when approved, medication reconciliation, belongings, and orientation.
Treatment & discharge coordination
Ongoing communication begins after admission, while discharge and reintegration planning start immediately.
Referral records
Records that help speed up review
The admissions team will identify which records are required for the individual referral. Do not send protected health information through the general contact form or ordinary unencrypted email.
- Demographic or face sheet and guardian contact information
- Insurance card, AHCCCS identification, and authorization contact
- Current behavioral health assessment and treatment plan
- Psychiatric evaluation and recent clinical notes
- Diagnoses, treatment history, and recent hospital or crisis records
- Current medication list or MAR, allergies, and relevant medical information
- Risk assessment, safety plan, and recent incident information
- Legal custody, guardianship, court, probation, or placement documents as applicable
- School information, IEP/504 records, and education contacts when relevant
- Discharge summary and recommended level of care, if referred from another facility
Coverage and authorization
Insurance and payment
DiVnity works with the following payer options. Coverage is not automatic and depends on eligibility, medical necessity, authorization, clinical fit, and bed availability. Contact admissions before making placement or transportation arrangements.
American Indian Health Plan (AIHP)
DiVnity accepts eligible American Indian Health Plan referrals, expanding access for Tribal communities and eligible beneficiaries. Coverage, medical necessity, and authorization must be verified.
TRICARE
DiVnity accepts eligible TRICARE referrals for military families. Coverage, medical necessity, and authorization must be verified before admission.
Private Pay
Families may also arrange private pay directly with DiVnity. Our admissions team can walk you through what to expect.
Single Case Agreements
DiVnity works with other insurance providers through single case agreements when eligibility and medical necessity criteria are met. Contact admissions to discuss your specific plan.
Private pay welcome
Care for your child, with or without a health plan
Alongside eligible AIHP and TriWest Healthcare Alliance referrals, DiVnity welcomes private pay clients. Some families choose private pay when their coverage doesn’t include residential care, or when they prefer not to use it. Every child receives the same clinical review, care team and home-like setting, however care is paid for.
Talk with admissions
Tell us about your child and ask about private pay. Asking is free and commits you to nothing.
Clinical review
Our clinical team reviews the referral for safety, fit and readiness, the same as for every admission, and confirms bed availability.
Clear costs up front
Admissions explains the costs and payment arrangements before admission, so you know what to expect. Then we plan the move-in day together.
Admission depends on clinical fit and bed availability. In an emergency call 911; for crisis support call or text 988.